My painting arrived broken, what should I do?
Each Lumileaf piece is carefully packaged and shipped with insured carriers.
If, despite our precautions, your painting arrives damaged:
1. Immediately report the damage to the carrier upon delivery, noting a reservation on the receipt or receiving terminal.
2. Take several photos of the package and the painting (before and after opening).
3. Contact us within 48 hours at lumileaf.support@proton.me , attaching the photos and order number.
We will assist you in the claim process with the carrier and ensure that a suitable solution is found — replacement, repair or refund as appropriate.
Where are your paintings made?
Our paintings are made in Europe. We carefully select our manufacturing partners to ensure that our products are of high quality and offer fair value for money.
What are the shipping costs?
Shipping costs are calculated based on your location and the items in your order. You will always know the shipping cost before making your purchase.