Frequently Asked Questions
Where can I have my package delivered?
- At home: we deliver your package directly to your home within 1 to 4 working weeks via Colissimo from the date of payment of your order, in Metropolitan France (excluding overseas territories), including Monaco, Corsica and Europe.
- At a collection point: you can choose the collection point closest to your home, and we will deliver your parcel within 1 to 4 business weeks via Colissimo from the date of payment. Some products are not eligible for collection point delivery: in this case, the service will not be offered.
Is paying online really secure?
You can pay with complete peace of mind! We've implemented a system that guarantees 100% secure online payments: SSL (Secure Socket Layer) encryption protects all payment information. Your bank details never pass through Lumileaf's computer system.
Can I exchange a painting after purchase?
Our parts are neither exchangeable nor replaceable.
Each Lumileaf painting is carefully prepared and checked before shipping.
This policy guarantees the quality, traceability and integrity of each part.
What rights do I have over my account and personal data at LumiLeaf?
In accordance with the French Data Protection Act of 6 January 1978, as amended by the law on the protection of personal data of 20 June 2018, and the provisions of the General Data Protection Regulation (GDPR) of 27 April 2016, you have the right to access, rectify, object to, restrict the processing of, erase, and transfer your personal data that you have provided to Lumileaf. You also have the right to provide instructions regarding the fate of your personal data after your death.
My painting arrived broken, what should I do?
Each Lumileaf piece is carefully packaged and shipped with insured carriers.
If, despite our precautions, your painting arrives damaged:
1. Immediately report the damage to the carrier upon delivery, noting a reservation on the receipt or receiving terminal.
2. Take several photos of the package and the painting (before and after opening).
3. Contact us within 48 hours at lumileaf.support@proton.me , attaching the photos and order number.
We will assist you in the claim process with the carrier and ensure that a suitable solution is found — replacement, repair or refund as appropriate.