When will I receive my order? What are your delivery times?
Our goal is for every customer to be completely satisfied with their purchase. If this isn't the case, please let us know and we'll do our best to find a solution with you.
Where can I have my package delivered?
- At home: we deliver your package directly to your home within 1 to 4 working weeks via Colissimo from the date of payment of your order, in Metropolitan France (excluding overseas territories), including Monaco and Corsica, but also in Europe.
- At a collection point: you can choose the collection point closest to your home, and we will deliver your parcel within 1 to 4 business weeks via Colissimo from the date of payment. Some products are not eligible for collection point delivery: in this case, the service will not be offered.
What are the delivery charges?
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How does express delivery work with La Poste?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are of high quality and offer fair value for money.
Oh! I'm missing an item, my delivery is incorrect: what should I do?
Are your items not matching the delivery note or your order? Are you missing items that were listed on your delivery note? Our customer service team is available to help you find a quick solution at the following email address: lumileaf.support@proton.me
I haven't received my order, what should I do?
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.